![]() When users move items from one folder to another in a shared mailbox, a copy of the item is stored in the Recoverable Items folder. To learn more about shared mailboxes, see Shared mailboxes. If your organization uses a hybrid Exchange environment, you should use the Exchange admin center (EAC) in your on-premises Exchange organization to create and manage shared mailboxes. ![]() To block sign-in for this account, see Block sign-in for the shared mailbox account. ![]() For more information, see Create a shared mailbox.Ĭreating a shared mailbox in Exchange Online also creates an active user account with a system-generated (unknown) password. You should create your shared mailbox in the Microsoft 365 admin center. ![]() Shared mailboxes make it easy for a group of people in your company to monitor and send email from a common account, such as or When a person in the group replies to a message sent to the shared mailbox, the email looks like it was sent by the shared mailbox, not from the individual user. ![]()
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